Shipping
Where do you ship to?
We currently ship across Australia. Additional delivery time may apply for remote areas. Shipping costs are calculated at checkout based on your location and order size.
How long will it take to receive my order?
Orders are typically dispatched within 1–2 business days. Standard delivery takes 3–7 business days, depending on your location. Express shipping is also available at checkout.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email.
Do you offer express or same-day delivery?
Express delivery is available Australia-wide. Same-day delivery may be possible in select metro areas—contact us to check availability.
What should I do if my item arrives damaged or is missing?
Please contact us within 7 days of delivery. We’ll resolve the issue quickly by sending a replacement or issuing a refund, depending on the situation.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express and electronic funds transfer (by arrangement).
When will my payment be processed?
Payments are processed immediately upon checkout. You’ll receive a confirmation email once the transaction is complete.
Will I receive a tax invoice with my purchase?
Yes – a tax invoice will be emailed to you after your order is confirmed and processed.
Do you offer trade or bulk purchase pricing?
Yes – we offer competitive pricing for trade clients and bulk orders. Contact us for a custom quote tailored to your needs.
Returns
What is your return policy?
If you’re not satisfied with your purchase, you can return unused items within 30 days of delivery for a refund or exchange. Items must be in their original packaging.
How do I request a return or refund?
Contact our customer support team with your order number and reason for return. We’ll guide you through the process.
Do you cover return shipping costs?
If the return is due to a fault or error on our part (e.g., wrong or damaged item), we will cover the return shipping. For change-of-mind returns, shipping costs are the responsibility of the customer.
Can I exchange an item instead of returning it?
Yes – unused items in original packaging can be exchanged for a different size or product. Contact our team for help.
Refunds
How long does it take to process a refund?
Refunds are processed within 3–5 business days after we receive and inspect the returned items. The refund will be issued to your original payment method.
What if my product is faulty or incorrect?
We’ll replace or refund faulty or incorrect items at no cost to you. Please notify us within 7 days of receiving your order.
Can I request a refund for a change of mind?
Yes – change-of-mind refunds are available within 30 days, provided the product is unused and in original packaging. Return shipping costs apply.
